My crossbow is broken or is not functioning properly. What should I do next?

Consult your crossbow’s assembly manual or TenPoint’s General Crossbow Owner’s Manual for information by clicking HERE.

Check our Instructional Videos page to see if we have an instructional video that will help you to resolve the issue by clicking HERE.

An Authorized Service Center in your area may be able to perform Warranty Service for you.  A list of Authorized Service Centers can be found by clicking HERE.  NOTE:  You can expect to pay a labor charge to the Authorized Service Center Dealer for the crossbow repair even if the parts are covered under the Limited Lifetime Warranty and sent to the Dealer at no charge.  

You can also submit a Return Authorization Form online by clicking HERE or call our Customer Experience Team at 330-628-9245 (M-F, 9 am to 5 pm, ET) for troubleshooting or to obtain a Return Authorization number to ship your crossbow to TenPoint for service.