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While our Help Center can resolve any questions you might have, you can also reach out to us directly. Simply select a topic below that best fits what you are looking for and we’ll make sure to assist you the best way we can.

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To check your Order Status, sign in to your account or enter your order information in our Order Tracker

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"We work hard to ensure that your orders are delivered to you in the fastest manner possible. All changes to or cancellations of orders must be made by 7:00AM EST the following business day or the order may not be subject to change or cancellation.

Please contact us via Live Chat or at 330-628-9245

We are sorry your package is missing. As we want you to receive your items as quickly as possible, orders that contain multiple products will be sent in separate shipments. At times, packages may show as delivered shortly before they are actually delivered. We recommend checking with neighbors, parcel lockers, and leasing offices if possible. You can also use our Order Tracker for information on your order.

For further assistance on your order, please complete the form below and we’ll get back to you within 2–3 business days.

The information you provide will be used only for the purpose of assisting you with your order.

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Please complete the form and a specialist will be in touch. The information you provide will be used only for the purpose of assisting you with your order.

First Name * Required
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Street Address City State / Province / Region ZIP / Postal Code
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Please complete the form and provide photographs, and a specialist will be in touch. The information you provide will be used only for the purpose of assisting you with your order.

First Name * Required
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Street Address City State / Province / Region ZIP / Postal Code
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Name
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For a list of answers to our most Frequently Asked Questions, visit FAQ's/

To view our Instructional and How-To Video collection, visit our video library

To find specific manuals and how-to videos on your crossbow model, visit Downloads

To find the nearets Service Center, visit Dealers

Thanks for purchasing your new crossbow! To register your new crossbow, visit Warranty Registration

To find out what is and is not covered under your warranty,visit Warranty Information

To find specific manuals and how-to videos on your crossbow model, visit Downloads

To find your nearest Service Center, visit https://www.tenpointcrossbows.com/dealers/?category=368

To chat with a TenPoint representative, visit Live Chat

To obtain a Return Authorization (RA) #, visit Return Authorization Request

To find specific manuals and how-to videos on your crossbow model, visit Downloads

First Name * Required
Last Name * Required
Address * Required
Street Address City State / Province / Region ZIP / Postal Code
Phone
Email * Required
Category * Required
Brand * Required
Comment * Required
Phone
This field is for validation purposes and should be left unchanged.

First Name * Required
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Address * Required
Street Address City State / Province / Region ZIP / Postal Code
Phone
Email * Required
Category * Required
Brand * Required
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Email
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