RETURN AUTHORIZATION REQUEST

As always, we encourage you to view our Instructional Videos and Frequently Asked Questions before submitting the form below.

An Authorized Service Center in your area may also be able to perform Warranty Service for you. A list of Authorized Service Centers can be found by clicking HERE. NOTE: You can expect to pay a labor charge to the Authorized Service Center Dealer for the crossbow repair even if the parts are covered under the Limited Lifetime Warranty and sent to the Dealer at no charge.

If your bow is coming to TenPoint for service, be sure to check your email inbox or spam folder for updates that may require authorizations from you, that if not confirmed will hold up your repair. Once your repair is completed, you will receive an email with tracking information.
Click here to locate your nearest TenPoint, Horton, and Wicked Ridge Authorized Service Center.
Crossbow Owner Information
Are you a dealer? * Required
- Yes
- No
Dealer Name * Required
Dealer Phone * Required
Brand * Required
Serial # * Required
Customer First Name * Required
Customer Last Name * Required
First Name * Required
Last Name * Required
Customer Address * Required
Customer City * Required
Customer State * Required
Customer Zip Code * Required
Customer Country * Required
Customer Phone * Required
Customer Email * Required
Dealer/Shipping Information
Dealer Email * Required
First Name * Required
Last Name * Required
Address * Required
City * Required
State * Required
Zip Code * Required
Country * Required
Crossbow Evaluation Checklist
To help expedite the return process, please complete the Crossbow Evaluation Checklist below.

NOTE: You must answer all sections.
Limb Issues * Required
- Yes
- No
Limb Issue
- Left limb splintering
- Left limb chipped
- Right limb splintering
- Right limb chipped
- Other limb issues
Other Limb Issues Details
Cam Issues * Required
- Yes
- No
Cam Issue
- Left cam chipped
- Left cam gouged
- Left cam broken where string or cables attach
- Left cam dots out of time
- Right cam chipped
- Right cam gouged
- Right cam broken where string or cables attach
- Right cam dots out of time
- Other cam issues
Other Cam Issues Details
String and Cables Issues * Required
- Yes
- No
String and Cables Issue
- Fraying or unraveling of serving on cables around the cams
- Fraying or unraveling of serving on cables by turnbuckles
- Fraying or unraveling of serving on string where arrow nocks
- Broken at loops where attached to cams
- Broken at center serving
- Other string and cables issues
Other String and Cable Issues Details
Barrel/Stock Issues * Required
- Yes
- No
Barrel/Stock Issue
- Cracked
- Chipped
- Front sling stud broken
- Back sling stud broken
- Other barrel/stock issues
Other Barrel/Stock Issues Details
Cocking Device Issues * Required
- Yes
- No
Cocking Device Issue
- Unit will not release so I can cock the crossbow
- Claw, cord, or strap broken (please also select 'Other' to provide more detail)
- Claw/cord will not retract back into the unit
- Engage/Disengage lever does not work
- Other cocking device issues
Other Cocking Device Issues Details
Trigger Box Issues * Required
- Yes
- No
Trigger Box Issue
- Crossbow will not fire & I am not on the DFI & safety knob is in fire
- String will not engage in the trigger when cocking crossbow
- Other Trigger Box Issues
Other Trigger Box Issues Details
Scope Issues * Required
- Yes
- No
Scope Issue
- Will not hold zero
- Will hold zero but after time goes by it will not (please also select 'Other' and provide timeframe)
- Running out of elevation adjustment
- Running out of windage adjustment
- Knobs will not turn to adjust
- Scope is foggy or cloudy
- Black specs in sight picture
- Will not illuminate
- Cracked
- Chipped
- Missing components
- Rubber ring is damaged
- Will not focus
- Other Scope Issues
Other Scope Issues Details
Please provide any more details of the service or repair needed on your bow. Providing these details will help expedite the process and ensure we can fix your bow in a timely manner.

Note: Non-Warranty service will require payment prior to re-shipment. TenPoint will contact you for a credit card number.
Email
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